bet100 Privacy Policy

1.Introduction and Scope

bet100 ("bet100," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our online casino platform available at https://bet100.asia (the "Platform"). This Privacy Policy describes how bet100 collects, uses, stores, shares, and protects your personal information when you visit our website, register an account, make transactions, or otherwise interact with our services.

This Privacy Policy applies to all users of the bet100 Platform, including registered Players, visitors who browse without registering, and individuals who contact our customer support team. It covers all personal data processed by bet100 in connection with the Platform, regardless of the device or method used to access it.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, which together form the complete framework governing your use of the bet100 Platform.

2.Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, bet100 acts as the Personal Information Controller in respect of the personal data of its Players and website visitors.

bet100 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. You may contact the DPO directly for any privacy-related inquiries, requests, or complaints at the contact details provided in Section 14 of this Policy.

3.Personal Data We Collect

bet100 collects the following categories of personal data from Players and Platform users:

Category	Examples of Data Collected	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's licence)	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address (city/province, e.g., Manila, Cebu, Davao, Quezon City)	Account communication, transaction notifications, support
Financial Data	GCash account number, PayMaya account details, bank account details (BPI, BDO, Metrobank, UnionBank, etc.), debit card details, transaction history	Processing deposits and withdrawals, AML compliance
Gaming Data	Game history, bet amounts, win/loss records, session duration, game preferences	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type and version, operating system, time zone, cookies, session tokens	Platform security, fraud prevention, performance optimisation
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support, quality assurance, dispute resolution
KYC Documents	Scanned or photographed copies of government-issued ID, proof of address, selfie verification images	Identity verification, regulatory compliance, fraud prevention

bet100 does not collect sensitive personal information (as defined under the DPA 2012) such as health data, religious beliefs, or political affiliations, except where strictly required by law or with your explicit consent.

4.How We Collect Your Data

bet100 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 8).
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from payment processors (GCash, PayMaya, banks); and regulatory data from PAGCOR where required.

5.How We Use Your Personal Data

bet100 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and managing your bet100 account, including processing your registration and verifying your identity.
• Service delivery: Enabling you to access and use all features of the Platform, including placing bets, participating in games, and claiming bonuses.
• Financial transactions: Processing deposits and withdrawals, reconciling accounts, and maintaining accurate financial records.
• Regulatory compliance: Fulfilling our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviour, enforcing self-exclusion requests, and applying deposit limits set by Players.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal or prohibited conduct on the Platform.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing usage patterns and technical performance data to improve the Platform's functionality, user experience, and game offerings.
• Marketing communications: Sending you promotional offers, bonus notifications, and Platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

6.Legal Basis for Processing

Under the Data Privacy Act of 2012, bet100 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your bet100 account and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC directives.
• Legitimate interests: Processing for fraud prevention, Platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7.Data Sharing and Disclosure

bet100 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• PAGCOR and regulatory authorities: As required by our PAGCOR licence and applicable Philippine law, including the Anti-Money Laundering Council (AMLC) where legally mandated.
• Payment processors: GCash, PayMaya, and Philippine banking partners, solely for the purpose of processing your deposits and withdrawals.
• KY C verification providers: Third-party identity verification services that assist bet100 in verifying your age and identity as required by PAGCOR regulations.
• IT and platform service providers: Cloud hosting, cybersecurity, and software vendors who support the technical operation of the Platform, subject to strict data processing agreements.
• Customer support providers: Third-party live chat and helpdesk platforms used to deliver customer support services on behalf of bet100.
• Law enforcement and courts: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

All third-party service providers who process personal data on behalf of bet100 are bound by contractual data processing agreements that require them to process your data only on bet100's instructions and in compliance with the DPA 2012.

8.Cookies and Tracking Technologies

bet100 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how Players use the Platform — which pages are visited most, how long sessions last, and where errors occur — to help us improve performance and usability.
• Marketing cookies: Used only where you have consented, to track the effectiveness of bet100's promotional campaigns and deliver relevant offers.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

9.Data Retention

bet100 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Data Category	Retention Period	Basis
Account and identity data	Duration of account + 5 years after closure	PAGCOR regulatory requirement, AMLA compliance
Financial transaction records	10 years from transaction date	AMLA and BIR record-keeping requirements
KYC documents	Duration of account + 5 years after closure	PAGCOR and AMLC regulatory requirements
Gaming history	Duration of account + 3 years after closure	Dispute resolution, regulatory audit
Customer support records	3 years from last interaction	Legitimate interest, dispute resolution
Marketing consent records	Until consent is withdrawn + 1 year	Legal obligation to demonstrate consent

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bet100's data disposal procedures.

10.Data Security

bet100 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and the bet100 Platform is encrypted using TLS 1.2 or higher (HTTPS).
• Encryption at rest: Sensitive personal and financial data stored on bet100's servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised bet100 personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Penetration testing: bet100's Platform and infrastructure undergo regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: bet100 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, bet100 will notify the National Privacy Commission (NPC) within 72 hours and affected Players without undue delay, as required by the DPA 2012.

While bet100 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying bet100 immediately if you suspect unauthorised access to your account.

11.Your Rights Under the DPA 2012

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet100:

• Right to be informed: The right to know what personal data bet100 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data bet100 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to bet100's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact bet100's Data Protection Officer at the details provided in Section 14. bet100 will respond to all verified data subject requests within fifteen (15) business days, as required by the DPA 2012 and its Implementing Rules.

12.Children's Privacy

The bet100 Platform is strictly intended for individuals aged 21 years and above. bet100 does not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register an account or use the Platform.

If bet100 discovers that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposits to the original payment method after deducting amounts already wagered, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child under 21 has registered an account on bet100, please contact us immediately at the details in Section 14 so we can take prompt action.

13.Changes to This Privacy Policy

bet100 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, bet100 will notify registered Players via email to their registered address or via an in-Platform notification prior to the changes taking effect.

The effective date at the top of this page indicates when the current version of the Privacy Policy came into force. The most current version will always be available at https://bet100.asia/privacy-policy. Your continued use of the Platform after any amendment constitutes your acceptance of the revised Privacy Policy.

14.Contact and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet100, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 within your bet100 Account dashboard
• Response Time: Privacy requests are handled within 15 business days as required by the DPA 2012

If you are not satisfied with bet100's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint channels.